Privacy Policy

This Privacy Policy applies to all personal information collected by TrueForm Studio PTY LTD (“we, us, our”) via the website located at trueformstudio.com.au (“Website”).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information which we collect and hold about you may include:

  • Name
  • Email address
  • Medical information
  • Mobile number

2. Types of information

The Privacy Act 1998 (Cth) defines types of information, including Personal Information and Sensitive Information.

  • Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
    • whether the information or opinion is true or not; and
    • whether the information or opinion is recorded in a material form or not.
  • Sensitive Information includes information or opinion about things such as racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive Information will be used by us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose directly related to the primary purpose; or
  • with your consent or where required or authorised by law.

3. How we collect your Personal Information

  • We may collect Personal Information from you whenever you input such information into the Website, related app, or provide it to us in any other way.
  • We may also collect cookies from your computer which enable us to tell when you use the Website and help customise your experience. Generally, it is not possible to identify you personally from cookies.
  • We use different types of cookies including essential cookies, analytical cookies, and marketing cookies.
  • We generally don’t collect Sensitive Information, but when we do, we comply with the law.
  • Sometimes we may receive information from a third party; in such cases, we will take steps to let you know.

4. Purpose of collection

We collect Personal Information to:

  • provide you with the best service experience possible on the Website;
  • keep in touch with you about developments in our business.

We customarily disclose Personal Information only to service providers who assist us in operating the Website.

By using our Website, you consent to the receipt of direct marketing material. Such material will always include a simple opt-out mechanism (e.g., an unsubscribe link).

5. Security, access and correction

  • We store your Personal Information securely to protect it from unauthorised access, misuse, modification, or disclosure.
  • When no longer required, we will take reasonable steps to destroy, anonymise, or de-identify it.
  • Most records are kept for a maximum of 7 years to meet record-keeping obligations.
  • Under the Australian Privacy Principles, you may request access to or correction of the Personal Information we hold about you.

6. Complaint procedure

If you have a complaint about the way we handle your Personal Information, please contact us using the details below. We will review your complaint and respond in consultation with you. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request a transfer, the overseas recipient may not be subject to the Australian Privacy Principles, and we will not be liable for mishandling in such cases.

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